Complaints Handling Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns, or their supervisor, and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. However, if they are unable to deal with your concerns to your satisfaction or you would not prefer to deal with them, please contact the Principal Solicitor, Rao Manzoor-ul-Haque Khan (RM.Khan@MorganHillSolicitors.com), for the purpose. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

AND

No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 09.00 to 17.00.

Overseas: +44 12 245 3050

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority

It’s about YOU, not US

Contacts

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2024 Morgan Hill Solicitors is a trading name (Trademark Registration No. UK00003542597) of Morgan Hill Solicitors Ltd (Company No. 12514065, registered in England and Wales); Authorised and Regulated by the Solicitors Regulation Authority (SRA No. 669684); ICO Registration No. ZB078081; and VAT Registration No: 366085675